The learning session I had with Lucy (13yrs) on placing her own holds went really well. She is computer literate so that hurdle was none exsistent. She loved the idea that she could do it all herself and grasped quickly the look of different screens. I sometimes tried to give her too much info on the ins and outs of the catalogue but quickly returned to the idea of getting her started and the discovery and exploration was all hers from that point on.
Key lesson for me.. keep it short and simple, know that a young teenager can probably scan a screen faster than me and that they are mouse trigger happy!
Lucy successfully placed a number of holds.
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